FAQ

FAQ – Frequently Asked Questions
Here are the answers to some of the questions we receive most often.
📦 When will my order ship?
Most orders will be shipped within 5–7 business days. We’ll send you tracking information by email as soon as your package is on its way.
🚚 Do you ship outside the U.S.?
Yes, we do! However, international shipping is currently limited to certain regions. Please contact us before placing your order to confirm whether we can ship to your location.
📜 Can I make changes to my order?
If your order has not yet been shipped, please contact us as soon as possible. We’ll do our best to make the requested changes before your order is dispatched.
↩️ What is your return/refund policy?
We offer returns within 7 days. If there is an issue with your product, please contact us and we’ll be happy to assist you. You can find more information about our return and refund policy here.
💡 My lamp isn’t lighting up. What should I do?
Don’t worry! Please contact us and our team will assist you as quickly as possible. Depending on the issue, we’ll help troubleshoot the lamp and find an appropriate solution, including repair or refund when applicable.
📘 I entered the wrong shipping address. Can you change it?
If your order has not yet been shipped, we may be able to update the address. Please contact us as soon as possible so we can assist you before dispatch.
💬 Still need help?
We’re always happy to help. Contact our team here.